Frequently asked questions
How long will my order take to arrive?
Production usually takes 2–5 business days, and shipping takes 5–10 business days, depending on your location. You’ll receive tracking details as soon as your order ships.
Can I return or exchange an item?
Because each item is made to order, we can only accept returns or exchanges for damaged or incorrect items. If there’s an issue with your order, please contact us — we’ll make it right.
Where are your products made and shipped from?
We partner with professional print studios located in different regions. Your order is produced and shipped from the location closest to you to ensure faster delivery.
Do you ship internationally?
Yes. Most items are available for international shipping. Rates and delivery times vary by destination and are calculated at checkout.
What should I do if my item arrives damaged or incorrect?
Please send us a message with your order number and a photo of the issue within 2 days of delivery. We’ll arrange a replacement as soon as possible.
Can I cancel my order after placing it?
Orders can be canceled within 12 hours of purchase. After that, production begins and we’re unable to make changes or cancel the order.
How should I care for my printed items?
T-shirt & Tote Bag care instructions
- Wash inside out with cold water
- Use mild detergent
- Avoid bleach
- Tumble dry low or hang dry
This helps preserve the print and fabric quality.
Mug care instructions
- Clean in dishwasher or wash by hand with warm water and dish soap
Glass Cup with lid care instruction
- Hand wash only
Do you offer custom designs or personalization?
Yes, we do. If you want to add personalize on your order, we have Personalize option on selected items.
